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The DVC 100 is listed below as an example.

If the device is listed properly under the Sound video and game controller section, it will look like the picture below.

Click on the "+" symbol (plus sign) to the left of the heading Sound, Video and Game Controllers.

Once Windows has found drivers for the device, check in Device Manager to see if the driver has been loaded properly using the following steps: Typically, C:Programfiles\Pinnacle/Studio14. Browse to the location on the hard drive you installed Studio to, which is typically your C: drive. If it does not, the Add New Hardware Wizard may ask you to browse to their location. (NOTE: Some of our devices only work with USB 2.0 ports and you need to connect these devices to a USB 2.0 port, not a USB 1 port) Windows should find and load the drivers.

Now that you have Studio installed, connect the USB device up to the proper type of USB port on the system. Please disconnect any Pinnacle USB capture device before you install Studio. If Studio is not installed, please do so now. Have you installed Studio 14/15? All the drivers for the supported hardware install automatically when you install the Studio software. To begin, check to see if the device is loaded and detected by Windows by following these steps. (Note: Some devices like the MovieBox, uses the same hardware as older packages and may show in the device manager with another name like 710 USB) Your hardware will be displayed with its hardware name. In the images below, the Dazzle DVC 100 is used as an example of how the device is displayed in Windows and in Studio.

Most of these devices install in the same way, any differences will be noted. It will cover the software and hardware installation of the: This troubleshooting guide will help you troubleshoot all Pinnacle USB capture hardware installations that are compatible with Studio. This document will assist in installing the hardware and selecting the Pinnacle device in Studio. If you have and it still does not work, follow the steps below. Please confirm, you have checked those setting in Studio.

The video device (camcorder, VCR, etc) is not playing video when the capture is started.

Studio does not have the correct port selected, either Composite or S-Video.

Studio does not have the Pinnacle device selected as the Capture Source.

In most cases when a USB Capture device does not work with Studio it is due to one of the following reasons:

CorelDRAW Graphics Suite 2021 (Windows/Mac).